Weather
The Summer days on Lake of the Woods are generally warm with cooler temperatures in the evenings, but you should be prepared for all types of weather. Lighter clothing is essential, but a sweatshirt, long pants, rain gear and a comfortable pair of shoes are a good idea. Don't forget your bathing suit!

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Pets
Pets are more than welcome to join their owners at Totem Resorts as long as they are well behaved and are kept on a leash. You are also responsible for any damage done by your pet. When bringing a pet over 3 months of age, into Canada, you must have a valid rabies vaccination certificate issued during the past 36 months.

Crossing the Border
U.S. visitors require proof of citizenship: birth certificate, driver's licence or a passport. You must have proof of citizenship and photo ID, but we strongly recommend a valid passport. When entering Canada, you are allowed to bring a 40 oz. bottle of liquor or a case of beer, plus one carton of cigarettes per person. No handguns or fully automatic weapons under 26 inches in length are permitted. All weapons of all types must be declared. If you are bringing children, other than your own across the border, be sure to bring a letter of authorization and proper ID. Note, a previous conviction for D.U.I could cause border crossing problems, but a new law easing the restrictions was just passed. Call us for details.

Alchohol
The legal age limit to consume alcohol in Ontario is 19. Please note: all alcoholic beverages are illegal on the lake. Anyone found with alcohol in their boat risks being fined by the Provincial Police. We DO NOT allow our Guides to drink on the job and we ask that our guests NOT encourage this. Guests are responsible for their own fines.

Shuttle Service
Return trip shuttle service is available for guests from airports in International Falls - Minnesota, Winnipeg - Manitoba and Kenora - Ontario. A nominal fee applies. Please call us at least two weeks prior to your trip to re-confirm your reservation and to inform us of your travel plans. We would also appreciate knowing whether or not you require shuttle service from the airport.

Travel Arrangements
If you're trying to arrange a flight to Totem Resorts, our travel agency, Prelude Travel in Kenora would be happy to assist you. Special discount rates for direct flights to Kenora, Winnipeg or International Falls have been arranged with Northwest Airlines. Just call Prelude Travel toll free at 1-800-561-8907 Monday - Friday 9-5. Please note that we also offer Charter Bus trips from Minneapolis for groups of 20 or more. Contact the Totem Resorts office for further details

Office Hours
Summer office hours are from 5:30 am to 8:30 pm - 7 days a week. Feel free to stop by the office to purchase snacks, souvenirs and fishing licenses. If you require information or assistance, our friendly office staff would be happy to help. During the winter months, office staff are available from 8:00 am to 5:00 pm. - (Mon. to Fri. until Jan 1st and 7 days a week after) to take your calls, reservations or to answer any questions you may have.

Don't forget our Toll Free information line number is 1-800-66-TOTEM

Laundry
Washing Machines and dryers are located in the Totem Boathouse for your convenience, free of charge. We also have a complete laundry/valet service that is available to our guests for a reasonable charge. Drop off your laundry before 8:00 am and it will be available for pickup in the early evening. Ask at the offices of Wiley and Yellowbird if you would like similar services.

Check-in; Check-out
Totem and Yellowbird guests check-in at their respective lodge. However, all guests check-out from the Totem office. Check-in time is generally after 3:00 pm and check-out time is prior to 10:00 am. Additional charges may be added should you alter these times. Most guests find it more convenient to pay their bill before 7:00 pm the evening prior to departure as this saves time in the morning and eliminates lengthy waiting periods on check-out days. Also, if you estimate that your time of arrival will be after 8:30 pm., please call us for special arrangements. Wiley Point guests check-in and out at at the Totem office, unless they are flying into Kenora or Winnipeg. These guests will check-in at Wiley Point Lodge upon their arrival. We also ask our Wiley Point guests to call us from the border onc eyou clear customs. This way, we can ensure that one of our boats is ready and waiting to take you to Wiley.

Taxes
Two taxes are not included in our rates.

• Provincial Sales Tax (PST) at 8%
• Goods and Services Tax (GST) at 7%

Guests who are on a package that includes their accommodation and meals will have their PST reduced from 8% to 5%.

As well, non-resident guests who put a $500 prepayment, or a 50% deposit down on their trip, prior to their arrival, will receive a rebate of 3 1/2 % off the 7% GST. This will be deducted from your bill at the time of check-outs, if you pre-pay your deposit.

Tipping
Tipping guidelines are posted in all the cabins. Tips can be given directly to your Guide, however, some guests leave their Guide tip, as well as the tip for the general staff, at the office at the end of their stay.

Please keep in mind... tipping is not mandatory. If possible, please try to tip in cash, as tips left by cheque or credit card are subject to tax.

On a Final Note...
Over 50% of our guests book with us at departure to ensure dates, cabins and favorite guides for the following year. We do require a small deposit to secure your reservation, however it is fully refundable up to January 1st of the following year. We do not want to disappoint any of our customers, so please take advantage of early bookings. You are guarenteed this year's rates for next year if you book within 30 days of departure with a full deposit.

We are Connected...
All our Totem and Yellowbird cabins now have private color satellite T.V. For the business traveller, each cabin has a personal phone and internet connection. Applicable fees apply. Bring your cell phone if you have to maintain contact with the outside world. Cell service extends throughout most of Lake of the Woods.

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