Weather
The Summer days on Lake of the Woods are generally warm with cooler temperatures in the evenings, but you should be prepared for all types of weather. Lighter clothing is essential, but a sweatshirt, long pants, rain gear and a comfortable pair of shoes are a good idea. Don't forget your bathing suit!

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Pets
Pets are more than welcome to join their owners at Totem Resorts as long as they are well behaved and are kept on a leash. You are also responsible for any damage done by your pet. When bringing a pet over 3 months of age, into Canada, you must have a valid rabies vaccination certificate issued during the past 36 months.

Crossing the Border
U.S. visitors require a passport to regain entry to the US. When entering Canada, you are allowed to bring a 40 oz. bottle of liquor or a case of beer, plus one carton of cigarettes per person. No handguns or fully automatic weapons under 26 inches in length are permitted. All weapons of all types must be declared. If you are bringing children, other than your own across the border, be sure to bring a letter of authorization and proper ID. Note, a previous conviction for D.U.I could cause border crossing problems, but a new law easing the restrictions was just passed. Call us for details.

Alchohol
The legal age limit to consume alcohol in Ontario is 19. Please note: all alcoholic beverages are illegal on the lake. Anyone found with alcohol in their boat risks being fined by the Provincial Police. We DO NOT allow our Guides to drink on the job and we ask that our guests NOT encourage this. Guests are responsible for their own fines.

Shuttle Service
Return trip shuttle service is available for guests from airports in International Falls - Minnesota, Winnipeg - Manitoba and Kenora - Ontario. A nominal fee applies. Please call us at least two weeks prior to your trip to re-confirm your reservation and to inform us of your travel plans. We would also appreciate knowing whether or not you require shuttle service from the airport.

Office Hours
Summer office hours are from 5:30 am to 8:30 pm - 7 days a week. Feel free to stop by the office to purchase snacks, souvenirs and fishing licenses. If you require information or assistance, our friendly office staff would be happy to help. During the winter months, office staff are available from 8:00 am to 5:00 pm. - (Mon. to Fri. until Jan 1st and 7 days a week after) to take your calls, reservations or to answer any questions you may have.

Don't forget our Toll Free information line number is 1-800-66-TOTEM

Laundry
Washing Machines and dryers are located in the Totem Boathouse for your convenience, free of charge. We also have a complete laundry/valet service that is available to our guests for a reasonable charge. Drop off your laundry before 8:00 am and it will be available for pickup in the early evening. Ask at the offices of Wiley and Yellowbird if you would like similar services.

Check-in; Check-out
Totem and Yellowbird guests check-in at their respective lodge. However, all guests check-out from the Totem office. Check-in time is generally after 3:00 pm and check-out time is prior to 10:00 am. Additional charges may be added should you alter these times. Most guests find it more convenient to pay their bill before 7:00 pm the evening prior to departure as this saves time in the morning and eliminates lengthy waiting periods on check-out days. Also, if you estimate that your time of arrival will be after 8:30 pm., please call us for special arrangements. Wiley Point guests check-in and out at at the Totem office, unless they are flying into Kenora or Winnipeg. These guests will check-in at Wiley Point Lodge upon their arrival. We also ask our Wiley Point guests to call us from the border onc eyou clear customs. This way, we can ensure that one of our boats is ready and waiting to take you to Wiley.

Please note, we also have a designated parking area for Wiley guests who will be leaving their vehicles at Totem Lodge.

Taxes
Two taxes are not included in our rates.

• Provincial Sales Tax (PST) at 8%
• Goods and Services Tax (GST) at 5%

Non-resident guests who have put thier full deposit down and paid the balance of the packages 60 days prior to arrival will receive a GST rebate.

Tipping
A general staff gratuity of 15% is charged for all groups. Guide tips are not included and can be given directly to your guide, however, some guests choose to leave thier guide tip at the office at the end of thier stay.

On a Final Note...
Over 50% of our guests book with us at departure to ensure dates, cabins and favorite guides for the following year. We do require a deposit to secure your reservation. We do not want to disappoint any of our customers, so please take advantage of early bookings. You are guarenteed this year's rates for next year if you book within 30 days of departure with a full deposit.

We are Connected...
All our Totem and Yellowbird cabins now have private color satellite T.V. For the business traveller, each cabin has a personal phone and and there are Internet Wireless Hotspots throughout the camps. Bring your cell phone if you have to maintain contact with the outside world. Cell service extends throughout most of Lake of the Woods.